Returns & Exchange
At Senvi Boutique, customer satisfaction is important to us. Please review our Returns & Exchange policy carefully before placing your order.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
- Product received is damaged or defective
- Incorrect item delivered
- Size issues (exchange only, subject to availability)
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or made-to-order products
- Items on sale or discounted products
- Products that have been worn, washed, or altered
3. Return Request Process
To request a return or exchange, please contact us within 48 hours of delivery with your order details and clear images of the product.
4. Exchange Policy
Exchanges are subject to stock availability. If the requested size or product is unavailable, we may offer a store credit instead.
5. Return Pickup & Shipping
Return pickup will be arranged after approval. In some cases, customers may be required to ship the product back to us.
6. Refunds
Refunds (if applicable) will be processed after quality inspection of the returned item. Refunds will be issued to the original payment method within 7–10 business days.
7. Important Notes
Products must be returned in their original condition with tags intact. Senvi Boutique reserves the right to reject returns that do not meet our policy criteria.
8. Contact Us
For return or exchange-related assistance, contact us at:
Email: support@senviboutique.com