Return & Refund Policy
At Senvi Boutique, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return if:
- The item is unused, unwashed, and in original condition
- The original tags and packaging are intact
- The return request is made within 7 days of delivery
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Items on sale or clearance
- Customized or made-to-order products
- Used, damaged, or altered items
3. Return Process
To initiate a return:
- Email us at support@senviboutique.com with your order details
- Our team will guide you through the return process
- Items must be shipped back in original condition
4. Refund Policy
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method
- Shipping charges are non-refundable unless the item is defective
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos for verification.
6. Exchange Policy
Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued as per our refund policy.
7. Policy Changes
Senvi Boutique reserves the right to modify this Return & Refund Policy at any time. Changes will be updated on this page.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: support@senviboutique.com